[dropcap type="circle" color="#ffffff" background="#e53b2c"]O[/dropcap]ne of the usual three hundred promotional text messages we received one day on our mobile phone from operator Movistar urged us to sign up for a new service they called "DualBand".
Excited, we went to visit the Movistar Panama website to find out what this was all about. All we encountered though was a page that contained the text:
Hemos instalado la primera Red Dual Band en Panamá para darte un desempeño superior en tu Smartphone a través de dos redes. Algo que solo Movistar puede ofrecerte y que te permite navegar con mayor confiabilidad y calidad en tu señal.
We searched and searched, but no further information was available. Could we use this on our existing smartphone with already a Movistar sim card and if so, how? Nothing on the Movistar site. What IS this DualBand service? No idea.
Desperate to learn and be sold on this DualBand thing, we turned to twitter and complained that we couldn't find any info.
Their reply: "Could we elaborate on your request for info?"
Well, that was the whole point. But then they required us to follow their Twitter account, "so they could help better". And when it became clear we were not going to do any such thing, they continued to direct us to the same web page that contained no information at all and had driven us to Twitter.
When that was pointed out to them, they responded with a tiny bit of information, saying that we would be able to navigate the web better using the 850Mhz and the 1900Mhz band. Which is interesting, but did not really solve any of the questions we had. However, Movistar clearly thought they'd done enough and wished us a good day, adding that they were available 24 hours a day to answer questions.
Prodded again, they responded that the new DualBand network allowed for a faster web experience through two different frequencies. Yeah, we got that part. Movistar then explained again that they are available 24 hours to attend us at any moment, and requested that we sent them our number so they could add it to a registry. Oh, and if we could please follow their Twitter account so they could help us better.
They could not explain what prohibits them from offering to-the-point information about the DualBand service on their website. You know, like what it is, how to get it, how to use it, what if you're an existing customer - basic stuff like that.
Our conclusion: There must be something wrong with this DualBand service. It's clearly not something that can be marketed to (prospective) customers. They won't explain anything about it to you and we doubt it really works because nobody seems to know how. Stay away!